/ Consignment clearance at Entebbe (fruits and vegetables)

Summary of the procedure

List of steps

List of steps (5)
1
Contract a clearing agent / freight fowarder Online procedure
2
Make a customs declaration Online procedure
3
Notify customs on arrival of consignment
*
Pay taxes where applicable
4
Physical verification of consignment
5
Obtain release Online procedure
 

Where to go?

Clearing fowarder
1
Clearing fowarder
E single window online (x 2)
2 5
E single window online
Uganda Revenue Authority Customs office - Entebbe International Airport (x 2)
3 4
Uganda Revenue Authority Customs office - Entebbe International Airport

What you will get

Release order (original)
5
Release order (original)

Required documents

EFRIS code (x 2)
2 3
EFRIS code
Packing list (x 2)
2 3
Packing list
Airway bill (x 2)
2 3
Airway bill
Certificate of origin (Optional) (x 3)
2 3 3
Certificate of origin (Optional)
Export Custom Entry
3
Export Custom Entry
Phytosanitary certificate
3
Phytosanitary certificate
International veterinary health certificate
3
International veterinary health certificate
Fish export certificate
3
Fish export certificate

How much?

Estimated cost of the procedure USD 50
USD  50 (  This is an estimate cost per container)

How long ?

  min. max.
Total time (sum): 4h. 35mn 5h. 55mn
of which:
Waiting time in queue (sum): 5mn 15mn
Attention at counter: 30mn 1h. 40mn
Waiting time until next step (sum): 4h. 4h.

Legal justification?

EAC Customs Management Act 2004  EAC Customs Management Act 2004

Detailed steps

1
Contract a clearing agent / freight fowarder

Contact details

Entity in charge

Clearing fowarder


Licensed customs agents 2024.pdf Licensed customs agents 2024.pdf

Expected results

1. 01 - Notification of acceptance of assignment
Notification of acceptance of assignment

Requirements

1. 01 - Libre deuda de patente
Exporter's Tax identification number
Of both the trader and the clearing agent

Cost USD 50

UGX expand_more expand_less
  • UGX Add Name Here
USD 50
This is an estimate cost per container
Payment methods: cash, credit cards, check
The fees charged depends on the value of the consignment and the negotiations between the exporter and the clearing agent

Time frame

Attention at counter: Max.   5mn

Legal justification

1. EAC Customs Management Act 2004
EAC Customs Management Act 2004
Sections 147, 148

Who certified this information ?

21/11/2025

Recourse: Uganda Revenue Authority Tower

Entity in charge

Uganda Revenue Authority Tower

Nakawa industrial area plot M193/M194, Kampala
Tel: +256 417 443 034 / +256 417 443 090
Email: services@ura.go.ug
Website: https://www.ura.go.ug
Directions: Google maps

Unit in charge

URA customs

Mon: 00:01 - 00:00
Tue: 00:01 - 00:00
Wed: 00:01 - 00:00
Thu: 00:01 - 00:00
Fri: 00:01 - 00:00
Sat: 00:01 - 00:00
Sun: 00:01 - 00:00
Some stations like Mpondwe dont work 24 hours yet.
2
Make a customs declaration

Contact details

Entity in charge

E single window online


Tel: +256 417 440 000 / +256 312 324 000
Email: services@ura.go.ug
Website: https://singlewindow.go.ug

Expected results

1. 01 - Export Custom Entry
Export Custom Entry
2. 01 - Assessment notice
Assessment notice

Requirements

General requirements
1. 01 - Libre deuda de patente
EFRIS code (copy)
2. 01 - Libre deuda de patente
Packing list (copy)
3. 01 - Libre deuda de patente
Airway bill (copy)
4. 01 - Libre deuda de patente
Certificate of origin (Optional) (copy)
Additional requirement for plant and plant products
1. 01 - Libre deuda de patente
Phytosanitary certificate (copy)
Additional requirements for animal and animal products
1. 01 - Libre deuda de patente
International veterinary health certificate
Additional requirement for fish and fish products
1. 01 - Libre deuda de patente
Fish export certificate
Additional requirement for coffee
1. 01 - Libre deuda de patente
Quality certificate (original)

Time frame

Attention at counter: Min.   5mn - Max.   10mn

Legal justification

1. EAC Customs Management Act 2004
EAC Customs Management Act 2004
Section 73

Recourse: Uganda Revenue Authority Customs office - Entebbe International Airport

Entity in charge

Uganda Revenue Authority Customs office - Entebbe International Airport

Plot 24, Gowers road, Entebbe +256
Tel: +256 417 443 626
Email: services@ura.go.ug
Website: www.ura.go.ug

Unit in charge

Office of the manager Entebbe airport

Mon: 00:00 - 00:01
Tue: 00:00 - 00:01
Wed: 00:00 - 00:01
Thu: 00:00 - 00:01
Fri: 00:00 - 00:01
Sat: 00:00 - 00:01
Sun: 00:00 - 00:01
3
Notify customs on arrival of consignment

Timeframe ( see details )

Wait until next step

10 mn  -  30 mn
0.5 day  - 

Contact details

Entity in charge

Uganda Revenue Authority Customs office - Entebbe International Airport

Plot 24, Gowers road, Entebbe +256
Tel: +256 417 443 626
Email: services@ura.go.ug
Website: www.ura.go.ug

Unit in charge

Exports desk Entebbe

Mon: 00:00 - 00:01
Tue: 00:00 - 00:01
Wed: 00:00 - 00:01
Thu: 00:00 - 00:01
Fri: 00:00 - 00:01
Sat: 00:00 - 00:01
Sun: 00:00 - 00:01

Expected results

1. 01 - Allocation for inspection
Allocation for inspection

Requirements

General requirements
1. 01 - Libre deuda de patente
Export Custom Entry (copy)
2. 01 - Libre deuda de patente
EFRIS code
3. 01 - Libre deuda de patente
Airway bill (original)
4. 01 - Libre deuda de patente
Certificate of origin (Optional) (original)
5. 01 - Libre deuda de patente
Packing list (copy)
For plant and plant products
1. 01 - Libre deuda de patente
Phytosanitary certificate (original)
For animal and animal products
1. 01 - Libre deuda de patente
International veterinary health certificate (copy)
For fish and fish products
1. 01 - Libre deuda de patente
Fish export certificate (copy)
2. 01 - Libre deuda de patente
Certificate of origin (Optional)

Time frame

Waiting time in queue: Min.   5mn - Max.  10mn
Attention at counter: Min.   5mn - Max.   20mn
Waiting time until next step: Min.   0.5 day

Legal justification

1. EAC Customs Management Act 2004
EAC Customs Management Act 2004
Section 73

Recourse: Uganda Revenue Authority Customs office - Entebbe International Airport

Entity in charge

Uganda Revenue Authority Customs office - Entebbe International Airport

Plot 24, Gowers road, Entebbe +256
Tel: +256 417 443 626
Email: services@ura.go.ug
Website: www.ura.go.ug

Unit in charge

Office of the manager Entebbe airport

Mon: 00:00 - 00:01
Tue: 00:00 - 00:01
Wed: 00:00 - 00:01
Thu: 00:00 - 00:01
Fri: 00:00 - 00:01
Sat: 00:00 - 00:01
Sun: 00:00 - 00:01
*
Pay taxes where applicable
This step is not mandatory by law, but it is recommended

Contact details

Entity in charge

Commercial Bank

Kampala

Unit in charge

Banking hall

Mon: 08:00 - 17:00
Tue: 08:00 - 17:00
Wed: 08:00 - 17:00
Thu: 08:00 - 17:00
Fri: 08:00 - 17:00
Sat: 08:00 - 13:00
Sun: closed
Licensed Commercial Banks as of May 2020 Licensed Commercial Banks as of May 2020

Expected results

1. 01 - Bank e-tax receipt
Bank e-tax receipt

Requirements

1. 01 - Libre deuda de patente
Assessment notice (copy)

Time frame

Waiting time in queue: Min.   5mn - Max.  10mn
Attention at counter: Max.   5mn

Legal justification

1. EAC common external tarriff 2022
EAC common external tarriff 2022

Additional information

Only unprocessed fish products, unprocessed hides and skin and raw tobacco exports pay taxes.The other commodities which are tax exempted will be assessed and released since there will be no payment due.

Recourse: Commercial Bank

Entity in charge

Commercial Bank

Kampala

Unit in charge

Banking hall

Mon: 08:00 - 17:00
Tue: 08:00 - 17:00
Wed: 08:00 - 17:00
Thu: 08:00 - 17:00
Fri: 08:00 - 17:00
Sat: 08:00 - 13:00
Sun: closed
Licensed Commercial Banks as of May 2020 Licensed Commercial Banks as of May 2020
4
Physical verification of consignment

Timeframe ( see details )

Wait until next step

20 mn  -  1h 0 mn
 -  0.5 day

Contact details

Entity in charge

Uganda Revenue Authority Customs office - Entebbe International Airport

Plot 24, Gowers road, Entebbe +256
Tel: +256 417 443 626
Email: services@ura.go.ug
Website: www.ura.go.ug

Unit in charge

Exports desk Entebbe

Mon: 00:00 - 00:01
Tue: 00:00 - 00:01
Wed: 00:00 - 00:01
Thu: 00:00 - 00:01
Fri: 00:00 - 00:01
Sat: 00:00 - 00:01
Sun: 00:00 - 00:01

Expected results

1. 01 - Stamped customs entry
Stamped customs entry
2. 01 - Container Seal
Container Seal
3. 01 - Airway bill
Airway bill

Requirements

1. 01 - Libre deuda de patente
Consignment
2. 01 - Libre deuda de patente
Physical presence
of the owner of the consignment, the clearing agent or a representative.

Time frame

Attention at counter: Min.   20mn - Max.   1h.
Waiting time until next step: Max.   0.5 day

Legal justification

1. EAC Customs Management Act 2004
EAC Customs Management Act 2004
Section 41

Recourse: Uganda Revenue Authority Customs office - Entebbe International Airport

Entity in charge

Uganda Revenue Authority Customs office - Entebbe International Airport

Plot 24, Gowers road, Entebbe +256
Tel: +256 417 443 626
Email: services@ura.go.ug
Website: www.ura.go.ug

Unit in charge

Exports desk Entebbe

Mon: 00:00 - 00:01
Tue: 00:00 - 00:01
Wed: 00:00 - 00:01
Thu: 00:00 - 00:01
Fri: 00:00 - 00:01
Sat: 00:00 - 00:01
Sun: 00:00 - 00:01
5
Obtain release

Contact details

Entity in charge

E single window online


Tel: +256 417 440 000 / +256 312 324 000
Email: services@ura.go.ug
Website: https://singlewindow.go.ug

Expected results

1. 01 - Release order (original)
Release order (original)

Time frame

Waiting time in queue: Max.  5mn
Attention at counter: Max.   5mn

Legal justification

1. EAC Customs Management Act 2004
EAC Customs Management Act 2004
Sections 88, 89

Recourse: Uganda Revenue Authority Customs office - Entebbe International Airport

Entity in charge

Uganda Revenue Authority Customs office - Entebbe International Airport

Plot 24, Gowers road, Entebbe +256
Tel: +256 417 443 626
Email: services@ura.go.ug
Website: www.ura.go.ug

Unit in charge

Office of the manager Entebbe airport

Mon: 00:00 - 00:01
Tue: 00:00 - 00:01
Wed: 00:00 - 00:01
Thu: 00:00 - 00:01
Fri: 00:00 - 00:01
Sat: 00:00 - 00:01
Sun: 00:00 - 00:01