Unpublished procedures / Consignment clearance at Malaba
Summary of the procedure
List of steps
List of steps
(5)
1
Contract a clearing agent / freight fowarder
2
Make a customs declaration
*
Pay taxes where applicable
3
Joint consignment inspection/verification where applicable
4
Obtain release order to transit to the border
5
Border Export Exit and Release
Where to go?
Clearing fowarder
1
URA Asycuda World Portal
(x 2)
2
4
Bonded warehouse
3
Uganda Revenue Authority Malaba
5
What you will get
Release order (original)
4
Cargo movement form
4
Stamped customs entry
4
Rotation number
5
Stamped customs entry
5
Required documents
Certificate of origin (Optional)
2
EFRIS code
2
Packing list
(x 2)
2
3
URA etax receipt
4
Release order (original)
5
Cargo movement form
5
How much?
Estimated cost of the procedure
USD 50
USD 50
( This is an estimate cost per container)
How long ?
| min. | max. | |
|---|---|---|
| Total time (sum): | 1h. 5mn | 2h. 55mn |
| of which: | ||
| Waiting time in queue (sum): | 25mn | 1h. 10mn |
| Attention at counter: | 40mn | 1h. 45mn |
Legal justification?
EAC Customs Management Act 2004
The East African community community customs management regulations, 2010
Detailed steps
1
Contract a clearing agent / freight fowarder
Costs( see details ) |
Timeframe ( see details ) |
||
|
USD
50
|
|
Expected results
1.
Notification of acceptance of assignment
Requirements
1.
Exporter's Tax identification number
Of both the trader and the clearing agent
Of both the trader and the clearing agent
Cost USD 50
UGX
expand_more
expand_less
|
USD
50
This is an estimate cost per container
|
Payment methods:
cash, credit cards, check
The fees charged depends on the value of the consignment and the negotiations between the exporter and the clearing agent
Time frame
Attention at counter:
Max. 5mn
Legal justification
1.
EAC Customs Management Act 2004
Sections 147, 148
Sections 147, 148
Who certified this information ?
21/11/2025
2
Make a customs declaration
Timeframe ( see details ) |
||
|
Contact details
Entity in charge
URA Asycuda World Portal
Expected results
1.
Export Custom Entry
2.
Assessment notice
Requirements
1.
Certificate of origin (Optional) (copy)
2.
EFRIS code
3.
Packing list (copy)
Additional requirements for crop products
1.
Phytosanitary certificate (original)
For crop products
For crop products
Additional requirement for coffee
1.
Quality certificate (copy)
For coffee
For coffee
Additional requirements for maize
1.
Certificate of analysis (copy)
2.
Certificate of fumigation (original)
For maize
For maize
Additional requirements for fish and fish products
1.
Fish export certificate (original)
For fish and fish products
For fish and fish products
Additional requirements for animal and animal products
1.
International veterinary health certificate (original)
For animals and animal products
For animals and animal products
2.
Export License
For animal products
For animal products
Additional requirements for processed products
1.
Certificate of analysis (copy)
Time frame
Attention at counter:
Max. 5mn
Legal justification
1.
EAC Customs Management Act 2004
Section 73-75
Section 73-75
2.
The East African community community customs management regulations, 2010
Section 88-89
Section 88-89
Additional information
Who certified this information ?
21/11/2025
*
Pay taxes where applicable
Costs( see details ) |
Timeframe ( see details ) |
Wait until next step |
||||
|
Free of charge
|
|
|
Expected results
1.
Bank e-tax receipt
Requirements
1.
Assessment notice
Cost
UGX
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expand_less
Cost detail |
Estimate your cost |
| For fish and fish products | |
|
UGX
0
-
0.02
%goods-value
|
|
| For hides and skins |
Time frame
Waiting time in queue:
Min. 5mn
- Max. 10mn
Attention at counter:
Max. 5mn
Waiting time until next step:
Max. 0.5 day
Legal justification
1.
EAC Customs Management Act 2004
Section 88-89
Section 88-89
2.
EAC common external tarriff 2022
Additional information
Taxes are paid for commodities as per the current Financial year tax policy. Some commodities are tax-exempt and will be assessed and released since there will be no payment due.
Who certified this information ?
21/11/2025
3
Joint consignment inspection/verification where applicable
Timeframe ( see details ) |
||
|
Contact details
Unit in charge
Customs department
| Mon: | 08:00 - 13:00, 14:00 - 17:00 |
| Tue: | 08:00 - 13:00, 14:00 - 17:00 |
| Wed: | 08:00 - 13:00, 14:00 - 17:00 |
| Thu: | 08:00 - 13:00, 14:00 - 17:00 |
| Fri: | 08:00 - 13:00, 14:00 - 17:00 |
| Sat: | 08:00 - 13:00, 14:00 - 17:00 |
| Sun: | 08:00 - 13:00, 14:00 - 17:00 |
Expected results
1.
Stamped customs entry
Requirements
1.
Packing list
2.
Consignment
3.
Physical presence
Time frame
Waiting time in queue:
Min. 10mn
- Max. 30mn
Attention at counter:
Min. 30mn
- Max. 1h.
Legal justification
1.
EAC Customs Management Act 2004
Section 15(3)
Section 15(3)
Additional information
Depending on the risk profile of the exporter or the commodity, this inspection may be carried out or not. The joint inspection is carried out by officials from the agencies involved in the consignment, for example, URA, the Ministry of Agriculture, Animal Industry and Fisheries (Crop, Dairy, Animal, Fisheries), the National Drug Authority, and UNBS at the exporter's premises or at a bonded warehouse where the consignment is placed before export.
Who certified this information ?
21/11/2025
4
Obtain release order to transit to the border
Timeframe ( see details ) |
||
|
Contact details
Entity in charge
URA Asycuda World Portal
Expected results
1.
Release order (original)
2.
Cargo movement form
3.
Stamped customs entry
Requirements
1.
URA etax receipt (original)
Time frame
Waiting time in queue:
Min. 10mn
- Max. 30mn
Attention at counter:
Min. 10mn
- Max. 30mn
Legal justification
1.
EAC Customs Management Act 2004
Section 89
Section 89
Additional information
The exporter or agent may print the release order on their own. For goods moving to a state within the East African Community under the Single Customs Territory, a Cargo Movement Form (C2) is generated at the bond, and a copy is provided to the driver or agent.
Who certified this information ?
21/11/2025
5
Border Export Exit and Release
Timeframe ( see details ) |
||
|
Contact details
Entity in charge
Uganda Revenue Authority Malaba
Plot 17-23 Busia road
Malaba, Tororo
Tel: +256 417 444 933
Website: www.ura.go.ug, help.ura.go.ug
Tel: +256 417 444 933
Website: www.ura.go.ug, help.ura.go.ug
Unit in charge
Export Desk/Barrier office Malaba
| Mon: | 00:00 - 00:01 |
| Tue: | 00:00 - 00:01 |
| Wed: | 00:00 - 00:01 |
| Thu: | 00:00 - 00:01 |
| Fri: | 00:00 - 00:01 |
| Sat: | 00:00 - 00:01 |
| Sun: | 00:00 - 00:01 |
Expected results
1.
Physical flag off
2.
Rotation number
3.
Stamped customs entry
Requirements
1.
Release order (original)
2.
Cargo movement form (copy)
3.
Truck
Time frame
Waiting time in queue:
Min. 5mn
- Max. 10mn
Attention at counter:
Max. 5mn
Legal justification
1.
EAC Customs Management Act 2004
Section 73-75
Section 73-75
Who certified this information ?
21/11/2025